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user_ivtkzr
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09/29/2026 3:02 PM

Extra charge

I have a $5.99 charge for an assistant. Can you please explain 

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2 days ago

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XfinityKassie

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2 days ago

 

user_ivtkzr Hello there, and welcome to Xfinity Forums! It sounds like an agent assisted payment. Did you recently make a payment with an agent over the phone? 

 

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