Skip to main content

    Support

    Offers

U
user_hxwxnl
1st Topic

1 Message

Monday, February 17th, 2025 8:14 PM

Extra amount charged

Why when one technician didn’t set up my TV right and the second needed to come out and fix it am I being charged an extra hundred dollars

Question

 • 

Updated 

2 months ago

31

1

0

XfinityThomasD

Official Employee

 • 

1.2K Messages

2 months ago

 

user_hxwxnl Thanks for posting on our Forums. I'm sorry to hear that everything wasn't completed during the first visit. There shouldn't be a charge for a home visit if the issue is from our network, equipment, or prior issues. Did you see a charge appear on the account?

 

0

0

forum icon

New to the Community?

Start Here