Extension

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Hello, @user_n9wvck have you already set up a payment arrangement for your past due balance? A payment arrangement allows eligible Xfinity customers to select a future date to pay their past-due balance, helping to avoid service interruptions. To set it up, customers must sign in to their account and use the Xfinity Assistant to explore options. They can choose a payment date and may add a payment method later. It's important to note that a payment arrangement is different from a scheduled payment, as it specifically protects services from interruption. Customers will receive emails throughout the process to keep them informed.