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1 Message
Extension
My account is past due. I have been unemployed since March due to the Pandemic. My unemployment benefits were delayed because of the new extension being put in place. I was planning on paying my bill on 1/21, but I wont recieve payment until next Thursday. I tried to get a few more days to be told they cant help. I need internet for my kids for school! If it wasnt for them having school online I wouldnt care. Give someone a break during hard times. I even said I can pay $150 towards the bill on the 21 and the remaining $200 some on the 29th!
Responses
ComcastGina
Official Employee
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163 Messages
2 m ago
Hi @Murphy0426 ; I'm sorry for the delay in response time here and to hear about the financial strain due to the pandemic. While we cannot take any payments or financial information via this platform, we would be glad to look at the account and provide information to help you make an informed decision on the best course of action for you and your family. Please click on my handle (ComcastGina) and "Send a message" with your name and service address, and we'll take a look at the account for you.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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