Kaleb2020's profile

New Poster


1 Message

Mon, Feb 15, 2021 1:00 PM

Extension on my payment

Extension on my internet services



Official Employee


357 Messages

7 m ago

Hi @Kaleb2020


If you're account is eligible for a payment arrangement, we can help out. We do require a payment be scheduled in advance in order to qualify. The payment date for the scheduled payment is before the soft disconnect date, and the amount of the payment is for at least the full past due balance.


 You can schedule a payment for the full past-due amount online via the My Account website, the My Account app, or using the automated system; https://comca.st/2MZWiZX


To set up the actual payment arrangement, please contact us. You can send me a private message including your first and last name and the numbers associated with your service address. To send me a private message, click on "ComcastBrie," and then click send a message.



1 Message

2 m ago

I would like a extension on my internet service

Official Employee


453 Messages

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. If you need a payment arrangement you can easily set that up by logging into the Xfinity My Account app, select payment and if the account is eligible you would see the option for payment arrangements. This link has the instructions on how to set up the payment arrangement: https://comca.st/3x08QS2.

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