Visitor
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5 Messages
Extend my payment arrangement for friday sept 11 please
hi I have a request please. I would like someone to take a look to see if anyway possible my payment arrangement can be changed from today until Friday, which is September the 11th, I’ve had a death in the family and I’m actually out of town. I’ve missed work this week however I do get a check. They’re still going to give me a weeks pay for my emergency and I would like to see if that could be arranged. Please
XfinityChristy
Official Employee
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3.1K Messages
3 hours ago
If there is already an active promise-to-pay arrangement on the account, we're unable to change the scheduled payment date once it's been set. That said, I'd be happy to review your account and let you know where things currently stand and whether there are any available options.
To get started, please send me a Direct Message with your full name and service address. I'll be glad to take a closer look for you. I appreciate you reaching out, and I'll do my best to provide as much information as possible.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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