Expired Refund Debit Card

How does one get an expired refund card replaced?  The process above does NOT WORK. 

No one at Xfinity support seems to know.  Nor does the support page say:
https://www.xfinity.com/support/articles/refunds-from-xfinity

The card was valid only for 6 months, which is very short.  A debit card is, anyway, a bad way to pay a refund.  What's wrong with a check?  Based on my experience (described below), it really looks like Xfinity is trying to cheat people out of their refunds.  Not a good look.

My attempts:

1. I tried xfinityrefunds.com (from back of the card)

It requires a login using the card# and a security code.  I tried the 3-digit security code on the back of the card, but that doesn't work. I never received any email regarding the card and there was never any other security code issued for the card that I'm aware of.  I checked my email history (I keep all that stuff) and there's nothing there.

2. I tried 1-888-472-0211 (from the back of the card)

I entered the card# and was told it had expired and to log into the website to get a replacement.  See step #1.

3. I logged into xfinity.com and tried Xfinity Assistant

After plowing through a dozen inane "AI" prompts, it finally allowed me to chat with a human.  After describing the situation, it promptly dropped the connection to the agent. Not once, but twice. Finally, on the 3rd agent, after re-entering (well, copying and pasting) the info chat for the 3rd time, they tell me to contact the "dedicated team" that handles refunds at 1-800-934-6489, which you may recognize as the regular Comcast customer support #.

4. I call 800-934-6489

These voice prompts are rugged and it's extremely difficult to get ahold of a person.  It's also impossible change an option, e.g. identifying the account by account# vs phone#.  So, on the 4th call, I'm finally able to get connected to a human (after a >30 minute wait).  The guy helping is ok, actually.  But he's unable to locate the card info and tells me to call the "Xfinity Promotions Center Group" at 1-877-227-0956.  Based on the name alone, I questioned if this was the right group.  But he said they have info related to the card, not him.

5. So I call the Promotions Center

After a bunch of useless prompts and a 45 minute wait, I get ahold of another human.  He takes the card # and looks it up but they have no record of that card.  He also told me they do not handle cards related to xfinityrefunds.com.  So it was the wrong place after all.

Hi there, charlie_zk68o2! I apologize that you have had to spend so much time to get the card replaced. We are here and happy to assist you. I believe the first agents were referring you to our prepaid cards that come with a promotion, not a card sent due to a refunded balance. I apologize that happened. We can put in a ticket for our Refund team to get a new one issued to you.

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