DavePi99's profile

Visitor

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16 Messages

Sunday, December 22nd, 2024 10:14 PM

Closed

Expired Promotions - and Xfinity price increase

My bill has increased $30 since September and have just seen the notice for another increase on my next bill - which is 30% more than I was paying 3 months ago for the same services.
Request information on any new promotions available for my account.
Thank you.

Official Employee

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2.2K Messages

4 months ago

DavePi99 Thank you so much for stopping in to our Xfinity community forums for help with the increase in your bill. It sounds like your promotion discount expired and getting you back into a new offer should help to bring that back down. We do have some great offers available to check out for you as current customer if you check out this page. Check out offers there to see if you can find one that better fits your needs.  Here you can check out different options as well if your needs have changed. If you do not see any offers that fit your needs let me know!

Visitor

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16 Messages

Thanks for your response.

Nothing helpful on the promotions page and the “Customize your plan” page hangs waiting to populate information. 

Are you able to look at my plan and and equipment and  determine if there are any appropriate promotions or something close?

Official Employee

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2K Messages

We can take a closer look for you @DavePi99. I will respond to your direct message shortly. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

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2.2K Messages

4 months ago

@DavePi99 Thank you again for the chance to help make sure you are on a package that fits your needs! We are glad we were able to help! 

Visitor

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16 Messages

Unfortunately, 'savings' were only achieved by reducing services (removal of the only premium channel), as no additional promotions were available from Xfinity. 

Thanks for your assistance.

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