liyiding's profile

New Poster


2 Messages

Sun, Sep 13, 2020 10:00 PM

expired promotion

I have a promo that expired and would like to talk about options for my services. The website won't let me change my plan and I have had poor experiences calling in the CS in the past. I would like to keep my services but this is getting too expensive, nearly doubled in the 3rd year. Can anyone help? Thanks!





Official Employee


6.7K Messages

8 m ago

Hello liyiding. Thank you for visiting and posting on our Forum. I help review your account and the available options for your services. It sounds like you had a promotional discount that reached its end. If you would like assistance, please send me a private message and include your full name and service address so I can access your account. Click my name (ComcastJoeTru) to view my profile, then click the link that says "Send a message". There you can private message me. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here