New Poster
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2 Messages
expired promotion
I have a promo that expired and would like to talk about options for my services. The website won't let me change my plan and I have had poor experiences calling in the CS in the past. I would like to keep my services but this is getting too expensive, nearly doubled in the 3rd year. Can anyone help? Thanks!
Yiding
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ComcastJoeTru
Official Employee
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6.7K Messages
8 m ago
Hello liyiding. Thank you for visiting and posting on our Forum. I help review your account and the available options for your services. It sounds like you had a promotional discount that reached its end. If you would like assistance, please send me a private message and include your full name and service address so I can access your account. Click my name (ComcastJoeTru) to view my profile, then click the link that says "Send a message". There you can private message me.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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