eccatfud's profile

Regular Visitor

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2 Messages

Sun, Aug 23, 2020 2:00 PM

Expired promotion

I have a promo that expired and would like to talk about options for my services. The website won't let me change my plan and I have had poor experiences calling in the CS in the past. I would like to keep my services but this is getting too expensive. Can anyone help? Thanks!

Responses

Accepted Solution

ComcastJoeTru

Official Employee

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6.7K Messages

9 m ago

Hi eccatfud. We appreciate you visiting and posting on the Xfinity Forums. I can assist with reviewing your account and the available offers that may help get your rate where you would like it to be. If you would like assistance, please send me a private message and include your full name and service address so I can access your account. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

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2 Messages

8 m ago

Did Joe help you? I have similar issue.

 

Regular Visitor

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2 Messages

8 m ago

They are currently helping me. I recommend posting your situation and someone will get with you to help out.

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