expired credit card

After 38 years as a customer, I’m appalled by today’s experience. My autopay was declined due to an expired card, with no advance notice to update it. When I called to pay, I was told I had to visit a store. A supervisor was rude and hung up when I asked for her name and employee ID. This is unacceptable. If I must drive to a store to provide payment information that should be accepted by phone or online, I’ll be shopping for a new TV and internet provider.