New Poster
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2 Messages
Expensive bill, unimpressive services- help me understand??
Okay, I need help understanding my bill/reoccurring charges and my options.
Here are my monthly bill details:
Total: $117.62
So let me explain MY understanding and thoughts.
I have a ROKU Smart TV, that I use my family's DirectTV subscription to access all the networks I need through the ROKU TV platform. So this essentially just requires the internet to stream. I do not have a regular TV.
I wanted to ensure fast internet speeds a few years back when I was completing some online education.
What are all the extra TV charges?? I do have the 10 or so channel access through the Xfinity Beta App through ROKU TV. What is the broadcast charge?? I don't have any fancy premium channels and hardly use the live TV.
It looks like I have the fastest internet speed possible?? This is ironic because I still feel like my speeds are slow and glitchy and I often get bumped off.
Thanks in advance!
XfinityJoeTru
Official Employee
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7K Messages
5 years ago
Hello brow3665.
The Broadcast TV Fee is an itemized charge that recovers a portion of the costs of re-transmitting broadcast television signals. Broadcast stations have the right to charge for their signals, and cable providers like Comcast end up paying substantial fees in order to carry them.
I can assist with reviewing the options available to help you change your services to a package that suits your needs better. I can also help troubleshoot your internet speed issues. To get started, please send me a private message and include your full name and service address so I can assist you.
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