C

Visitor

 • 

1 Message

Friday, July 4th, 2025 1:31 PM

existing customers

Why are there no offers for existing customers? 

Official Employee

 • 

2.2K Messages

17 hours ago

@chenjul

Thanks for reaching out to us I know how important it is to have the best rate for the services I love and need. I'll be happy to see what new offers we have for our existing customers to get you the best rate for the services that are most important to your household.

 

Go ahead and send me a direct message including your first and last name and your complete service address

 

Here's the detailed steps to direct message us:

 

  • Click "Sign In" if necessary
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
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