Visitor
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1 Message
Existing customer – T-Mobile Fiber competitor offer
I currently have Xfinity 2 Gig internet and pay approximately $120/month. T-Mobile Fiber has recently become available in my neighborhood and is offering 2 Gig symmetrical fiber for $70/month with AutoPay.
I have checked the offers available through my Xfinity account and don't see anything competitive. Before switching providers, I'd like someone to review my account for any existing-customer, loyalty, retention, or promotional pricing available for comparable internet service.
I am not requesting any changes or cancellation at this time. I just want to know the best complete monthly price and terms Xfinity can offer.
XfinityRoberto
Official Employee
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2.5K Messages
2 hours ago
Hi and welcome to Comcast @user_oxh4j2. Thank you so much for reaching out to us regarding your promotion concerns. You are in the right place and we are happy to take a look at your account.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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