Existing customer rate increasing from $35 to $55

My Xfinity internet promotional rate is ending. I’ve been paying $35/month for 200 Mbps for the past two years, and my rate is increasing to $55/month.

I contacted customer service and was told $55 is the best available rate. However, Xfinity is currently advertising 300 Mbps for $40/month to new customers in my area with a five-year price guarantee.

I’d really like to stay with Xfinity, and I’m hoping someone can review my account for any loyalty, retention, or existing-customer offers that may be available.

Thank you.

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XfinityAbby

Official Employee

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1.2K Messages

10 hours ago

Hello @user_hop8pa thank you for reaching out on our community forum. I know how important it is to keep your plan within your budget. I would be happy to take a look at your account to see what options are available to the account.

Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

For an example of how to send us a direct message, Check out this link
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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user_hop8pa

Existing customer rate increasing from $35 to $55

XfinityAbby

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