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user_fbe8a1
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Visitor

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Sunday, August 30th, 2026 2:26 PM

Existing customer promotion expired — looking for retention offer

My 300 Mbps promotional rate expired and my monthly Internet charge increased from $51.50 to $80.

I have been an Xfinity customer since 2016 and would like to remain with Xfinity. Could an Xfinity representative please check all available existing-customer, retention, and loyalty offers for my account, including any 5-year price guarantee offers?

I would like to keep Internet-only service and my existing Xfinity Mobile service.

Question

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Updated 

42 minutes ago

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XfinityThomasD

Official Employee

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1.9K Messages

42 minutes ago

user_fbe8a1 Thanks for creating a post. We can certainly review what offers are available to you today. So we can review your account in private, please send our team a direct message with your full name and address.

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "Start new conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

    How to: Direct messaging within the forum

 

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