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user_fbe8a1
1st Topic

Visitor

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2 Messages

08/30/2026 2:26 PM

Existing customer promotion expired — looking for retention offer

My 300 Mbps promotional rate expired and my monthly Internet charge increased from $51.50 to $80.

I have been an Xfinity customer since 2016 and would like to remain with Xfinity. Could an Xfinity representative please check all available existing-customer, retention, and loyalty offers for my account, including any 5-year price guarantee offers?

I would like to keep Internet-only service and my existing Xfinity Mobile service.

Question

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Updated 

21 days ago

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XfinityThomasD

Official Employee

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2K Messages

22 days ago

user_fbe8a1 Thanks for creating a post. We can certainly review what offers are available to you today. So we can review your account in private, please send our team a direct message with your full name and address.

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "Start new conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

    How to: Direct messaging within the forum

 

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XfinityAngie

Official Employee

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3K Messages

21 days ago

Thanks again for your time and patience while we put together a new plan. Please don't hesitate to reach out if you need anything. Have a great week! 

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