Visitor
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1 Message
Existing customer paying $124 for Gigabit — looking for retention offer
I'm currently paying $124/month for 1,300 Mbps Internet and use my own equipment.
I see that Xfinity is currently offering Gigabit Internet for $50/month with a five-year price guarantee. I understand that this particular promotion may officially be limited to new customers.
However, a $74/month difference is substantial, and I would prefer to remain an Xfinity customer rather than cancel my service.
Could someone from the Digital Care team please review my account for all available existing-customer, loyalty, and retention offers for Gigabit Internet and tell me the closest rate you can offer to the current $50/month promotion?
I am not requesting or authorizing cancellation of my service at this time.
Thank you.
XfinityAldrik
Official Employee
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2.7K Messages
11 hours ago
Thank you for reaching out to us @trvs! A $74 monthly difference is substantial, and I can understand why you're taking a closer look at your options. Promotional availability can vary based on factors such as account status, location, and eligibility. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here.
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