Existing customer paid $124 for high-speed internet service far beyond what it's needed

I just found out that my xfinity plan is Gigabit Extra Internet which is far beyond what my family needs. And I have paid over $100 each month for years.

I see xfinity is currently offering 300Mbps for $40/month to new customers in my area with a five year price guarantee. I'd like to stay with Xfinity and I'm hoping someone can review my account for any loyalty, retention or existing-customer offers that may be available.

Thank you.

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XfinityEva

Official Employee

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2.6K Messages

9 hours ago

@user_babq7c We truly appreciate your loyalty over the years and your desire to remain with Xfinity. It's completely reasonable to want to review your options and see whether there are plans that better align with both your usage and your budget. Have you had a chance to check out the Xfinity Plan Builder for current promotions?

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user_babq7c

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2 Messages

yes I did before i posted the messsage

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9 hours ago

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XfinityEva

Official Employee

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2.6K Messages

@user_babq7c Thank you for giving that a try. We can certainly take a second look here. Can you please send us a direct message with your full name and service address?

To send a direct message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link

How to direct message within the forum

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9 hours ago

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user_babq7c

Existing customer paid $124 for high-speed internet service far beyond what it's needed

XfinityEva

user_babq7c

XfinityEva

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