Existing customer - Need 500 mbps 5-year plan applied to account

I am an existing Xfinity Internet customer in North Jersey. I am currently on the 2 Gig plan and do not need that speed anymore.

I only need enough bandwidth for two people using live streaming, streaming apps, and a PS5.

On the phone I was told I could be repackaged onto a 500 Mbps plan at $45/month (promotions department), but I was asked to wait a few weeks. I was told I'd receive a call back in 2 weeks.

I want that plan applied now, with the gateway included and the rate locked as discussed. Please review what existing-customer offers are available on my account. I can send my name and service address by Direct Message.

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XfinityAbby

Official Employee

•

1.3K Messages

8 hours ago

Hello @AlexEveryGuy thank you for reaching out on our community forum. I know how important it is to make sure you are on the correct plan for your household. I would be happy to review the available options on your account.

Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

For an example of how to send us a direct message, Check out this link
How to send a direct message

2

A

AlexEveryGuy

Visitor

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2 Messages

Thank you for getting back to me. I sent you a DM.

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7 hours ago

0

XfinityChelseaB

Official Employee

•

2.5K Messages

@AlexEveryGuy, it doesn't show we received your DM. Make sure to Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum.

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7 hours ago

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Billing

AlexEveryGuy

Existing customer - Need 500 mbps 5-year plan applied to account

XfinityAbby

AlexEveryGuy

XfinityChelseaB

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