Visitor
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1 Message
Existing Customer Looking for Internet-Only Options
Hello,
I’m an existing Xfinity customer and currently have a bundle that includes TV, home phone, and high-speed internet. I no longer need the TV or home phone and would like to keep only my high-speed internet.
Could an official Xfinity representative let me know what internet-only plans or loyalty offers are available for my account? I’m comparing my options before deciding whether to keep my Xfinity internet service.
Thank you!
XfinityMatthew
Official Employee
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1.9K Messages
3 hours ago
Hello @user_md9ia7 Thanks for reaching out. We can definitely check out all the available offers to find one that makes sense for you and removing the requested services. Please send us a direct message with your full name and service address and we can take a look for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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