Existing customer hoping for a better rate

user_if72wk Hello, and thank you for being a longtime customer! I would be happy to take a look at the offers available for your account and see what options may be available. Please send us a Direct Message with your full name and service address, and I'll be glad to review your account with you.

 

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

How to: Direct messaging within the forum | Xfinity Community Forum

 

I appreciate the opportunity to help and look forward to hearing from you! 😊💙