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user_l11pdo
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Friday, July 31st, 2026 8:12 PM

Existing customer asking for a written 1 Gig unlimited loyalty offer

I've been an Xfinity customer for years, currently on gigabit internet plus a TV bundle. My internet is $85 a month and is scheduled to go to $109 next year when my discount expires. My plan also still has the 1.2 TB data cap, which is why I want unlimited data.

Xfinity's own site advertises 1 Gig unlimited with a 5 year price guarantee at $50 a month for new customers. I chatted with support today and the agent first quoted me that $50 rate, then said it wasn't available on my account and told me to check back in 21 days. I kept the transcript.

I'd like to stay with Xfinity. What I'm asking for is a written quote for 1 Gig with unlimited data on my existing account, keeping my TV package, my current discounts, and my own modem unchanged, with the complete monthly price, any contract or price guarantee terms, and the price after any promotion spelled out.

I handle account matters in writing only, so please reply here or by direct message rather than scheduling a call. I'm not authorizing any changes to my account in this post. Can an official employee help me with this?

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1 day ago

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XfinitySeth

Official Employee

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1.4K Messages

1 day ago

Happy Friday user_l11pdo 👋 I appreciate you connecting with us ion our community, but even more so for the years you've been with us as a multiservice customer! Especially for long-term customers like yourself, above all we always want to ensure you're getting the best rate possible for your services. The good news about our new internet packages now too is that they all come with unlimited data as well as your equipment rental at no additional cost 🙌 If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be happy to check out what is available for the account.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

 

You can see how to send us a direct message here,

How to: Direct messaging within the forum | Xfinity Community Forum

 

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