Visitor
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1 Message
Existing customer – 5-year Gig promo review
I’m an existing Xfinity customer paying about $154/month for Gigabit Plus with unlimited data.
I see the current 1 Gig offer is $50/month with a 5-year price guarantee for new customers.
Could an Xfinity Support/Digital Care representative review my account for any existing-customer, loyalty, retention, or 5-year Gig offers? I’d prefer to stay with Xfinity if the pricing can be brought closer to the current $40/50 promotion.
I am not requesting or authorizing cancellation at this time.
XfinityVianney
Official Employee
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3K Messages
5 hours ago
Hi user_l5ptuc
I ask that you reach out privately so we can cover the details of your account and current plan. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
For an example of how to send us a Direct Message, check out this link for more help: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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