kgum1692's profile

New Poster


2 Messages

Sat, Nov 21, 2020 12:00 PM

Exchange iPhone

Why is this hard? I don’t understand. Why can’t anyone from Xfinity help me?



Official Employee


2.3K Messages

5 m ago

Hello @kgum1692, thanks for reaching out to our Digital Care Team on our Forums page. I apologize for the complications you have experienced working with us thus far with trying to get your phone exchanged. We absolutely do not mean to cause you any inconvenience or frustration and would have wanted this process to go a lot more seamless and easy for you. We would love to further assist you with this! Can you please send me a Private Message including your first and last name as it appears on the account?


To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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