Visitor
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1 Message
Excessive mobile billing
We have 2 valid lines for monthly billing and are being charged monthly for a third which is not valid. I've called every month for a year, and no one at the entry customer support or 2nd (supposedly management) level has been able to successfully credit all the over charges and remove these from future billing. Every one I've talked to agrees with my assessment and has stated that all the proofs are in the "notes" of my account, yet the problem persists.
Help!
tz
XfinityNatalie
Official Employee
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1K Messages
1 hour ago
Greetings, user_v8naf0! Thanks for reaching out to us with your Mobile billing issue. This is not the experience we strive to deliver, and we appreciate the opportunity to address your concerns. Our team would be more than happy to assist you in looking into this for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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