Excessive billing for unreturned equipment. Beware Xfinity will gladly charge you forever, well beyond a reasonable depreciation period.

I recently changed my service that I've had since 2016.  In the process I was told I had a $12/mo charge for un-returned equipment.  At the time I couldn't recall ever having had any equipment since I supplied my own router from day one.  After digging through emails all the way back to 2016, I see that I had had a Cisco RNG-100 set top box.  It slowly came back to me and I believe they recalled those maybe within a couple years at most - lets call it by 2018.  So it's been a minute.  Its also unlike us not to return equipment and ultimately after looking all over the house, I searched my wife's SUV and DID find the [Edited: "Language"] thing under the deck in the very back sitting on top of the spare tire -  Un-[Edited: "Language"]-believable!  It no doubt made it to the car to be returned, but fell into the abyss never to be seen again.   It's had to have been there for years, I don't recall having to ever use the spare and clearly we were not scrutinizing our bill for a really long time. 

So shame on us for being complete idiots.  BUT, shame on Xfinity for continuing to bill us well beyond a reasonable time frame for what should be a fully depreciated asset several times over!

Thank you for the flat 120 days($48) that you do allow, BUT I'm thinking I've paid ~$1300 for this thing at this point - and now you have it back to boot.

So IF you wanted to actually do right by a loyal 9+ yr customer I think you should do better than that.  Clearly you've been are perfectly fine to keep charging me all this time - which frankly seems

just a bit of a [Edited: "Language"] policy.  And for the record the box I had was manufactured in 2011 and had what I believe was a refurb sticker with a date a month or two before we even started service in 2016

so again this thing has been paid for several times at this point. 

At the moment, I remain a loyal customer BECAUSE I really have no other option in my area.... for now.  But that will likely not always be the case and it seems to me you

really aren't going out of your way to show much good will with respect to just "doing the right thing"...