1 Message
Exceptionally HIGH Xfinity Bill
Hi all...Well after 20+ years as a loyal Xfinity customer, I find myself finally chased out of keeping this account. My bill has skyrocketed in the past two years to its current high of...ready for this? $379 A MONTH!. All around me family and friends have cancelled their Xfinity accounts and gone to Hulu, ATT, Earthlink plans, etc. Unless there is some secret TV/Internet plan that they aren't telling long term customers (read: Suckers) about, I out of here. Anyone know anything I don't know? We've stayed for the convenience, despite spotty and lagging streaming, but this is ridiculous.
Chris
XfinityBradM
Official Employee
•
723 Messages
24 days ago
@user_bh650d Our team can cover options with your account and make any necessary changes. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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