exceeded number of attempts to update payment instrument
I am in the process of changing banks. When I tried to update autopay information using bank account numbers, I got an error message that my request could not be processed at this time. I then tried to troubleshoot by using the debit card number linked to that same account, and that got me the "exceeded number of attempts to update payment instrument" error message. I tried to connect to a live agent using the xfinity assistant, but nothing happens when the bot says, "Got it. I'll put you in touch with a live agent now."
Is there anyone who has figured out how to access an actual human in the customer service department so that I can get this sorted out? I have a few weeks before my next payment will post, but it's gonna bounce because the bank account currently associated is being closed.