Cfowler4774's profile

New Poster

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1 Message

Mon, Nov 9, 2020 8:00 PM

Exceeded number of attempts to add a payment methid

I’m trying to add a payment method for automatic payments and have had nothing but problem. I’ve talked to over 4 customer service agents who “promise” to call me back and never do! When I try and add a card to my payment method I get an error message stating “you have exceeded the number of attempts to add payment instrument. We are unable to process your request at this time”. I am beyond frustrated that literally no one at Comcast will help me and just says “we we escalate this and call you back.” Here’s a shocker, no one has called me back and no one has fixed my issue! So here I am 2 weeks later with no help. Has anyone ever experienced this? I am so close to canceling this entire service.

Responses

Visitor

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3 Messages

1 m ago

Same problem here anything to work around this?

Visitor

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6 Messages

25 d ago

I'm having the same problem.  I get the same error message "You've exceeded the number of attempts to add a new payment instrument. We are unable to process your request at this time" when trying to change my payment method on my PC (Firefox and Chrome) as well as on my phone (Safari) and from the Xfinity My Account APP.  Can you please help?  Thank you in advance!

ComcastTylerJ

Official Employee

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48 Messages

Hello there, @hairyleprechaun! Thank you for commenting on this post, and thank you for bringing this to our attention through our Forums page. I understand you're having some trouble having one of your preferred payment methods added. With everything being digital these days, I can completely understand how this could become quite frustrating. Rest assured; you're with a pro, and I will be more than happy to get to the bottom of this with you!

 

Before we proceed, can you please send me a private chat message, by clicking on the chat icon, in the upper right-hand corner of your screen? Once you click on that icon, you should be able to select "Xfinity Support". Can you please include your full name, and address, when doing so? Thank you in advance, and I look forward to speaking with you this evening!

 

 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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6 Messages

Thank you for reaching out ComcastTylerJ.  The "Xfinity Support" button was not available when I clicked the "chat" icon.  Perhaps this is because you weren't currently online when I checked it just now.

Official Employee

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73 Messages

Thank you for getting back to us. Being online would not affect your ability to send  our team a private message. Do you see a chat message icon that looks like a message bubble?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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