New Poster
•
1 Message
Exceeded attempts to update payment information
I had a credit card compromised and attempted to update the payment information. The website simply would not accept the new payment method. Now I get a message telling me I have exceeded the number of attempts to update the payment information. AutoPay discount will be lost if I cannot get this corrected. I called and spoke to a CS rep but they were unable to do anythign about this. I just want to pay the bill and continue to receive the discount.
Responses
ComcastJoeTru
Official Employee
•
6.7K Messages
5 m ago
Hello J-Redf. Apologies for our delay in reaching your post, and for the issues you are encountering on our website. Have you since tried to add your payment info again? I can assist with reviewing your account and payment method error. To get started, please send me a private message and include your full name and service address, so I can assist you. Click my name (ComcastJoeTru) to view my profile, then click the link that says "Send a message" - there you can private message me.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.
0
0