J-Redf's profile

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1 Message

Tuesday, January 12th, 2021 1:00 PM

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Exceeded attempts to update payment information

I had a credit card compromised and attempted to update the payment information.  The website simply would not accept the new payment method.  Now I get a message telling me I have exceeded the number of attempts to update the payment information.  AutoPay discount will be lost if I cannot get this corrected.  I called and spoke to a CS rep but they were unable to do anythign about this.  I just want to pay the bill and continue to receive the discount.

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Official Employee

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7K Messages

4 years ago

Hello J-Redf. Apologies for our delay in reaching your post, and for the issues you are encountering on our website. Have you since tried to add your payment info again? I can assist with reviewing your account and payment method error. To get started, please send me a private message and include your full name and service address, so I can assist you. Click my name (ComcastJoeTru) to view my profile, then click the link that says "Send a message" - there you can private message me. 

Visitor

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7 Messages

4 years ago

It’s doing it for me too

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