J-Redf's profile

New Poster

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1 Message

Tue, Jan 12, 2021 1:00 PM

Exceeded attempts to update payment information

I had a credit card compromised and attempted to update the payment information.  The website simply would not accept the new payment method.  Now I get a message telling me I have exceeded the number of attempts to update the payment information.  AutoPay discount will be lost if I cannot get this corrected.  I called and spoke to a CS rep but they were unable to do anythign about this.  I just want to pay the bill and continue to receive the discount.

Responses

ComcastJoeTru

Official Employee

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6.7K Messages

5 m ago

Hello J-Redf. Apologies for our delay in reaching your post, and for the issues you are encountering on our website. Have you since tried to add your payment info again? I can assist with reviewing your account and payment method error. To get started, please send me a private message and include your full name and service address, so I can assist you. Click my name (ComcastJoeTru) to view my profile, then click the link that says "Send a message" - there you can private message me. 

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