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user_d59cf4
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Wednesday, March 31st, 2021 1:53 PM

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ETF when moving to area Comcast doesn't service.

We are moving to South Carolina were Comcast doesn't have service. I am reading that Comcast will still try and charge you an ETF even though you can't transfer service to new home. This is something that needs to be looked into as legally it's not in their right to do so. Companies like Lifetime even know this and let you out of contracts when there isn't a gym near by. 

I will be asking for a ETF waiver because it's not our fault we have to move and Comcast isn't in the new area.

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5 years ago

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CCSelena

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892 Messages

5 years ago

Hello @user_d59cf4 and thank you for reaching out to us here on our Forums platform. We would like to get you some more information regarding your concerns about our ETF policy. 

 

Please send us a private message by clicking the chat icon located in the top right corner on your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message. Thank you! 

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Expert

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34.4K Messages

5 years ago

FWIW @user_d59cf4 the reason you got an ETF is because you are the one that broke the contract, not Comcast.  Your contract should have spelled out the reasons why you would get an ETF.

If you are under a contract and you need to cancel service, you may be subject to an early termination fee (ETF).
 
  •    If you move to a Comcast serviceable area, and transfer service, you are not charged.
  •    If you move to a Comcast serviceable area, and do not sign up for service, then the ETF would apply.
  •    If you move to a non-Comcast serviceable area, then the ETF does apply.
  •    If it is an active duty military deployment, then the ETF will be waived when you send documentation.
  •    If the account holder is deceased, the ETF will be waived upon receiving a death certificate or obituary.
  •    If you downgrade service, then the ETF will not apply.
  •    If you have a Double/Triple Play and remove all but one service, then the ETF will not apply.
 

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