Visitor
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1 Message
ETF Not Waived For Active Duty Military
I am relocating due to military permanent change of station (PCS) orders and was charged a $100 early termination fee. I went into a store to cancel my account and was told I would not be charged a fee because I am active duty military on PCS orders. I spoked with customer service over the phone today 7/28/26 and was told there was nothing they could do. I empathized they cannot charge me an early termination fee as it goes against the Servicemembers Civil Relief Act (SCRA). The agent would not put me through to a supervisor nor offered any additional help to ensure this is made right.
XfinityDilary
Official Employee
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3.6K Messages
13 days ago
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XfinityRaul
Official Employee
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3K Messages
10 days ago
@user_z30y3y We want to thank you for reaching out on the Community Forum for support with your account. We are glad we were able to get this ETF taken cared of.
I also would like to thank you for your service and hope you're safe wherever you're stationed.
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