Visitor
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1 Message
ETF for Military moving on orders. SCRA violation
I had to cancel my service due to receiving orders to an area that doesn’t not have xfinity. I provided my orders and was told no ETF would be assessed; I paid the balance on my account and moved. I have now received multiple bills for an ETF after which I call and am told it is taken care of due to being active duty in the military.
today I called and the lady assisting me told me that lots of people have to move for their job and being a part of the military doesn’t not make a difference.
This is a direct violation of the SCRA. I explained that to her to no avail. Waiting now for 22 min to speak to someone else. Xfinity, please be better.
XfinitySean
Official Employee
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636 Messages
5 hours ago
Hey there user_uazlca, we appreciate you bringing this to our attention here on the community forums! First, I'd like to say thank you for your service! You're absolutely correct and early termination fees are to be waived military transfers, deployment, or active‑duty orders, so I apologize that those charges slipped through the cracks to begin with. Our team can absolutely help get this squared away for you! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!
Here are detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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