Visitor

 • 

2 Messages

08/30/2026 7:49 AM

ETF and Contract Questions

Hi,

Please have an agent DM me - I have questions about any potential ETFs on my account. Thanks. 

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Selected Oldest First

Official Employee

 • 

2.2K Messages

22 days ago

Hello @user_n05hnf What questions do you have? We'd be happy to assist you.

Visitor

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2 Messages

Hi Matthew,

I'd like information on cancelling my account. I am not able to call in and would like to do it online or over chat. Please advise. 

Official Employee

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2.8K Messages

@user_n05hnf We can help you with your account concerns. 
Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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