1 Message
ESCALATION
My husband and I canceled our XFINITY service back in April of 2024. Since then, we have been charged monthly for a service that we have not received. Some of the money has been refunded. I have spoken to Customer Care 3 x about this issue, not including April when I initially canceled and told them to remove me from automatic withdrawals. Another payment just came out 2 days ago and we are now in September. I am certain this is against the law and will seek legal help of this message does not lead to immediate remedied. This is BEYOND unacceptable and I REFUSE to be stuck on the phone for another 2 hours to get my refund and get off of automatic withdrawals. How do I file an escalation?
XfinityKrista
Official Employee
•
1.5K Messages
3 months ago
Hello @user_456789, thank you for taking the time to reach out on social media. I understand your concern with the payment, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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