Visitor
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2 Messages
Escalation - Xfinity Mobile Billing issue
I recently switched back to Xfinity Mobile. When I made the switch, the agent promised me the $25 activation fee would be waived and that he added that to the notes in my case. I saw that the $25 was going to be charged, so I called the support line and they said sorry, nothing in the notes so there's nothing we can do. I asked to be escalated and he told me I would receive a call from the escalation person within 8 days. It has now been 12 days and I never received a call.
Please help expedite the $25 credit I am due.
XfinityBrianH
Official Employee
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2.5K Messages
4 hours ago
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