Visitor
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1 Message
Escalation ticket approved but not applied.
I have a chat reference ID for an approved promotion that was not applied to my account. I need an official employee to review the ticket and push it through.
Visitor
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1 Message
I have a chat reference ID for an approved promotion that was not applied to my account. I need an official employee to review the ticket and push it through.
XfinityAmira
Official Employee
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4.7K Messages
2 hours ago
Hi user_1nro2z! We’re thrilled you found your way to our Xfinity community! We appreciate you being a customer with us and for taking the time to let us know about this promotion concern. My team is here to help and would love to further look into this for you. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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