Visitor
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1 Message
Escalation Process
After hours on the phone and in chats, I was directed to the escalation team and when I was transferred I was instead transferred to home security. They were kind but unable to help a problem that I was promised in writing 7 months ago was resolved. How can I escalate?
XfinityPaula
Official Employee
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1.9K Messages
4 hours ago
Hello @user_11t5v2 We appreciate you reaching out to us here on our Xfinity forums for help with the escalation process. I'm sorry that our peers have not been able to help out. It seems like you were sent to the wrong team for help, but fortunately you reached us, and we can assist with almost every account and issue. I see that you send us a direct message already. I will follow up with you there to help out with the trouble we are facing. For future reference, please keep in mind that sending unsolicited direct messages, is a violation of Forum Guidelines. But we will make sure we get everything handled.
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