Visitor
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2 Messages
Escalation Message for Repeated Service Suspension
Hello. My service has been disconnected for the third time since yesterday, despite having a confirmed Payment Arrangement on file for 10/24/2025 to cover the $381.49 balance. I spoke with an agent just an hour ago who guaranteed the issue was fixed and my service would not be interrupted again. This repeated disconnection is a system error that basic support cannot fix. I demand my service be restored immediately and that I be connected with a Supervisor or the Advanced Billing team right now. I need someone to permanently override this automatic suspension and correctly apply the payment arrangement. I will not be making a payment today, as I have a confirmed arrangement for 10/24/2025.
XfinityDuron
Official Employee
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258 Messages
17 hours ago
How many times this year have you requested a payment arrangement? There is a chance that you are being declined for the plan.
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