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user_ph3al5
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09/30/2026 10:11 PM

Escalated Billing Dispute: Non-AutoPay Final Refund Miscalculation

Hello, I am reaching out to resolve a severe back-end billing error following my account disconnection on September 18th (Account ending in [Edited: Personal information]).
My account status is correctly listed as "Disconnected," but the system is showing a glitched credit balance of only -$44.26. On September 20th, an unauthorized $98.00 payment was drafted from my bank account. Your automated billing system has absorbed that full $98.00 and applied it toward an invalid, forward-looking October statement instead of returning it to me.
I am a non-AutoPay customer and I use my own internet hardware. I am legally owed a combined physical paper check refund of $142.26 ($98.00 over-draft + $44.26 September proration). Please have a billing administrator manually clear the invalid October statement cycle and update my closing paper check payout to the true total of $142.26. Thank you.

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2 hours ago

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XfinitySeth

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1.6K Messages

2 hours ago

Good evening user_ph3al5, and thanks for coming to our community for help with your billing concerns. More than anything we always want to ensure the billing for your account is reflecting accurately, so we'd be happy to review this further for you 👍

To get started, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”.

 

How to Send Us a Direct Message:

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