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user_7qaa1s
1st Topic

3 Messages

Thursday, March 6th, 2025 4:17 PM

ERROR Sorry, this isn’t working right now Please return to My Account Overview while we resolve the issue.

I can’t pay my bill because this message keeps popping up.

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Updated 

2 months ago

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3

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XfinityOrlandoM

Official Employee

 • 

1.9K Messages

2 months ago

@user_7qaa1s

 

Thanks for reaching out to us, we do apologize for any inconvenience. We offer many ways to pay your Xfinity bill by using our awesome Xfinity app https://www.xfinity.com/apps  or using our website https://www.xfinity.com/bill-pay. This link https://www.xfinity.com/support/articles/pay-your-bill-echat has great information on other ways to pay your bill as well.

 

If you're using the Xfinity app you may want to uninstall and reinstall the app and also clear caches and cookies on your device. If you're using the laptop or PC and going to our website you may try using a different browser and also clearing your cache and cookies

 

4

0

user_7qaa1s

3 Messages

It’s still not working and the same prompt came up.

(edited)

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2 months ago

0

XfinityMartyR

Official Employee

 • 

2K Messages

 

user_7qaa1s You might also try using incognito mode, or private browsing mode on your web browser. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

user_7qaa1s

3 Messages

Same prompt, I tried incognito and a new browser. 

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2 months ago

0

XfinityMartyR

Official Employee

 • 

2K Messages

 

user_7qaa1s I'm sorry to hear you are still having trouble accessing the site! There could be a network or routing concern in your area preventing complete access. In the meantime I suggest using the automated phone system to pay your bill. 
 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

user_5519yr

1 Message

2 months ago

I am having the same issues for about a week now and tried it in a private browser and the app. 

1

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XfinityDena

Official Employee

 • 

3.2K Messages

@user_5519yr I am sorry to hear you are getting an error message. To confirm you are getting the same error on the app as you are using a computer and visiting the website? Are you using Chrome?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

user_iuqyj9

1 Message

2 months ago

I am also having the same issue im pretty sure it cannot be all of us and not xfinity. I even tried to call and on the phone it said they couldnt help me and to do it online. 

1

0

XfinityOrlandoM

Official Employee

 • 

1.9K Messages

@user_iuqyj9

 

We do apologize for any inconvenience, I would recommend using our other bill pay options listed above until the issues with the app and the website can be fixed.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

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