Error on Bill

Question

I was incorrectly charged for a professional installation on my first bill. I chose to self-install, and a technician had to come to aid in the setup because of a technical issue on your end, which I was assured I would not be charged for. This charge needs to be removed from my bill.

EG · Answer

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityGabriel · Answer

user_qc99a9, Hi there! Thanks for reaching out. I can understand the concern about wanting this charge removed since you were assured you would not receive this charge. You've come to the right support team. Our team of experts is dedicated to resolving billing concerns such as this over social media. We are happy to help. Were you assured you would not recieve this change by the technician who visited your location?

Billing

user_qc99a9

Error on Bill

EG

XfinityGabriel

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