Visitor
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1 Message
Erroneous outstanding balance
I have been promised at least 4 times that my account would be rectified and I’m still showing an outstanding balance. I tried to move my xfinity service when I moved in May but it is not available. I returned my equipment etc in May yet no one seems to have cancelled my account so I am showing an outstanding balance of $400+. Again I’ve contacted Customer Service - even speaking to a “supervisor” and each time I’ve been promised it would be removed
CCKorie
Problem Solver
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1.1K Messages
3 years ago
Hi, @user_db9698. This is never the experience we want for our customers. I can imagine the frustration, but I assure you, you have reached the best team to help. Can you please send me a PM with your name and address?
To send a private message, please click on the chat icon on the top right next to the bell. Please make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.
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