1 Message

Fri, Sep 3, 2021 1:57 PM

Erroneous outstanding balance

I have been promised at least 4 times that my account would be rectified and I’m still showing an outstanding balance.  I tried to move my xfinity service when I moved in May but it is not available.  I returned my equipment etc in May yet no one seems to have cancelled my account so I am showing an outstanding balance of $400+.  Again I’ve contacted Customer Service - even speaking to a “supervisor” and each time I’ve been promised it would be removed

Official Employee


409 Messages

2 m ago

Hi, @user_db9698. This is never the experience we want for our customers. I can imagine the frustration, but I assure you, you have reached the best team to help. Can you please send me a PM with your name and address? 


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