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user_jdyd5f
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Visitor

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3 Messages

Saturday, October 25th, 2025 8:32 PM

Erroneous Limited Basic Converter Charges

It’s been 4 months since I kept raising tickets and call to remove this charge on my account. Every time the customer service promise that it will be removed forever, but that’s not the case. What other avenues can I go about raising this complaint? 

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1 month ago

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XfinityBrianH

Official Employee

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1.8K Messages

1 month ago

 

user_jdyd5f Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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user_jdyd5f

Visitor

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3 Messages

Could you send me a DM? I am unable to

locate you in my DM.

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1 month ago

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XfinityBrianH

Official Employee

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1.8K Messages

Thank you for reaching out to us here with your concerns, I can help. Can I please star by getting your first and last name and full service address?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_jdyd5f

Visitor

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3 Messages

Hello Brian,

Could you DM me? I would like to share my information via DM.

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1 month ago

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XfinityBenny

Official Employee

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1.2K Messages

@user_jdyd5f  Thanks for following up. We can only reply to customers when they are invited. Initiate a direct message now that you have the permission. 

Here's the detailed steps to direct message us:
 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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Reply

1 month ago

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