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user_jdyd5f
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Saturday, October 25th, 2025

Erroneous Limited Basic Converter Charges

It’s been 4 months since I kept raising tickets and call to remove this charge on my account. Every time the customer service promise that it will be removed forever, but that’s not the case. What other avenues can I go about raising this complaint? 

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19 hours ago

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XfinityBrianH

Official Employee

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1.7K Messages

20 hours ago

 

user_jdyd5f Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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user_jdyd5f

Visitor

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2 Messages

Could you send me a DM? I am unable to

locate you in my DM.

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20 hours ago

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XfinityBrianH

Official Employee

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1.7K Messages

Thank you for reaching out to us here with your concerns, I can help. Can I please star by getting your first and last name and full service address?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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19 hours ago

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