Hello @user_3clswt, and thank you for reaching out to us on our Community Forum. We understand how concerning it can be to see charges for services you believe are included through your HOA’s bulk agreement.
Typically, your HOA or property manager would be the best resource for questions about what is included in your community’s bulk agreement. However, we’d first like to better understand what you’re seeing. Without sharing any personal or account information publicly, can you tell us what service or charge is showing on your bill?
user_3clswt that is a great question, let's figure it out together.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
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XfinityMelinda
Official Employee
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455 Messages
4 hours ago
Hello @user_3clswt, and thank you for reaching out to us on our Community Forum. We understand how concerning it can be to see charges for services you believe are included through your HOA’s bulk agreement.
Typically, your HOA or property manager would be the best resource for questions about what is included in your community’s bulk agreement. However, we’d first like to better understand what you’re seeing. Without sharing any personal or account information publicly, can you tell us what service or charge is showing on your bill?
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