Visitor
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2 Messages
Erroneous billing for promotional cellular line
Hello!
I started cellular service with xfinity last November using home internet promotion, which covers the $40 monthly charge of the unlimited line. Last month I began to notice a recurring charge on my cellular account, at $42.44 monthly. Billing break down indicate that the $40 promotion credit is not applied and I was charged full monthly cost. Reached out to xfinity online chat agent on Jan 27. Agent promised to refund previous erroneous charge in the form of home internet account credit, and rectify future cellular account billing. However, as of today, neither of the remedies took place. I am reaching out to online community in the hope that staffs here is more helpful...
The ticket number for this issue is: [Edited: "Personal Information"]
XfinityEricB
Official Employee
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3K Messages
11 hours ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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