Erroneous $150 EFT Charge Sent to Collections / Need Debt Recalled

user_gr2i8o. Thank you for bringing this to our attention. I understand how frustrating this situation must be, especially if you believe the charges were applied in error and the equipment was returned. While accounts that have been sent to collections are subject to a different review process, we'd be happy to take a closer look at the billing history and any available documentation regarding the returned equipment. If adjustments are warranted, we'll ensure the appropriate team reviews the matter and advises on the available options. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

For an example of how to send us a direct message, check out this link:

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514