Visitor
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1 Message
ER ONE ESCALATION TICKET
Xfinity opened up two accounts at the same service address for me and I have been paying twice a month for two accounts although I should have one. They will not give me a refund, although there was NO service rendered, so they’re stealing my money.
XfinityRaul
Official Employee
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3.2K Messages
30 minutes ago
@user_vxh37b Thanks for reaching out to us via Forums. I would be more than happy to review your account to see what we can do to correct this for you. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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