Skip to main content
user_yt0u2x
1st Topic

Visitor

 • 

5 Messages

Tuesday, October 21st, 2025 6:15 PM

Closed

Equipment refund not received

Hello, I returned equipment and did not receive a credit on my last bill. Do you know when I will be refunded? Thanks for your help

Question

 • 

Updated 

1 month ago

20

2

0

Oldest First
Selected Oldest First

Accepted Solution

XfinityPaula

Official Employee

 • 

1.8K Messages

1 month ago

@user_yt0u2x Thank you again so much for being with Xfinity and for taking the time to allow me to assist you today with the equipment and charges on the account. After review I was able to make the needed account corrections to apply the credit for the device and remove the charge to ensure there will not be any additional issues. It was a pleasure to work with you and if there's anything you need in the furture please don't hesitate to make a new post and we will help out! 
Have an amazing weekend! 

0

XfinityJosephA

Official Employee

 • 

2K Messages

2 months ago

Hello @user_yt0u2x it truly depends on the situation. Did you close the account and is there an expected refund after returning the equipment? 

2

0

user_yt0u2x

Visitor

 • 

5 Messages

The account is still open. I just returned the TV box and remote and was told the charge would be removed upon return. 

2 months ago

0

XfinityBenny

Official Employee

 • 

1.2K Messages

@user_yt0u2x  It should show up by the next statement then. Let us check and make sure its removed and also credited. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
 

Here's the detailed steps to direct message us:
 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 months ago

forum icon

New to the Community?

Start Here