Equipment refund not received

Hello, I returned equipment and did not receive a credit on my last bill. Do you know when I will be refunded? Thanks for your help

Responses

Oldest First

Selected Oldest First

XfinityJosephA

Official Employee

•

2K Messages

3 days ago

Hello @user_yt0u2x it truly depends on the situation. Did you close the account and is there an expected refund after returning the equipment?

2

0

U

user_yt0u2x

Visitor

•

2 Messages

The account is still open. I just returned the TV box and remote and was told the charge would be removed upon return.

Like

Reply

3 days ago

0

@user_yt0u2x It should show up by the next statement then. Let us check and make sure its removed and also credited. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

3 days ago

0

Billing

user_yt0u2x

Equipment refund not received

XfinityJosephA

user_yt0u2x

XfinityBenny

New to the Community?